Service degradation affecting Spark and Canvas

Incident Report for GWI

Resolved

Performance of the affected features has returned to the normal level.
Posted Oct 08, 2025 - 10:48 UTC

Update

The health of the impacted service is improving. AI-features remain available. Performance appears stable, and we are monitoring for the full recovery of the service.
Posted Oct 07, 2025 - 14:49 UTC

Monitoring

AI-features remain available while some users may still notice intermittent delays. Performance appears stable, and we are monitoring for sustained recovery.
Posted Oct 07, 2025 - 09:52 UTC

Investigating

We are investigating reports of a service interruption impacting a large number of users. As a result, AI-powered features may return errors or respond slowly.
Posted Oct 07, 2025 - 08:48 UTC
This incident affected: Authentication / SSO, Platform, and API.
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